FAQs

SHIPPING

WHERE DO YOU SHIP?

Evereden currently offers free shipping above $40 to the 48 contiguous states in the United States. We offer a $12 flat priority shipping rate to Puerto Rico, Alaska, and Hawaii.

We also ship to the following countries: (International shipping rates apply. Learn more)

Australia
Canada
Great Britain
Japan
Mexico
New Zealand
Singapore

While we don’t yet ship everywhere internationally, help us bring Evereden around the world by contacting us at hello@ever-eden.com to let us know where you live and help us get to you sooner.

HOW MUCH IS SHIPPING?

United States:
Shipping in the U.S. above $40 is free! For orders below $40, shipping is $5 within the 48 contiguous states. We offer a $12 flat priority shipping rate to Puerto Rico, Alaska, and Hawaii. Please allow 1 to 2 business days for us to receive and process your order. Please note that in order to qualify for free shipping, your order must amount to $40 or above after any discount codes are applied and before taxes.

We also offer expedited shipping in the US, because sometimes you can wait and sometimes you can’t. 

Expedited (2-3 business days): $10
Rush (1-2 business days): $25
Please note that shipping to Hawaii, Alaska, PO Boxes, or a US Territory, expedited shipping may take additional time.

International:
Shipping rate is determined at checkout on our site based on the destination country.  

Australia: $20
Canada: $15
Great Britain: $15
Japan: $15
Mexico: $25
New Zealand: $15
Singapore: $25

WHEN WILL I GET MY PACKAGE?

United States:
We ship out all orders within one to two business days.
Within the United States, your package will arrive 3-7 calendar days after shipping. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico. If you purchase expedited shipping, your package will arrive two business days after it is shipped.

International:
For international shipping, all orders placed Monday to Friday by 12 pm EST will be shipped within 5 business days. International orders may be subject to delays due to customs clearance procedures in the destination country and local carrier delivery processing.

Average delivery estimates from the time of shipment are:
Australia: 10-12 days
Canada: 5-12 days
Great Britain: 6-8 days
Japan: 7-9 days
Mexico: 6-7 days
New Zealand: 10-12 days
Singapore: 9-12 days

 Your order confirmation will include our best estimate of your package's arrival date.
*Special note: As a result of COVID-19 we may also experience slight additional delays in shipping and deliveries to normal average delivery times.

Once Evereden has delivered the merchandise to the carrier, purchaser assumes the risk of loss and title for the merchandise. Evereden will not be responsible for the loss or damage of an item(s).

Please contact hello@ever-eden.com if you have any questions prior to placing your order.

WHAT HAPPENS TO MY ORDER IF I'M NOT HOME WHEN IT ARRIVES?

Our packages don’t require signatures, so they can be delivered to your home even when you’re not there. Be sure to check your order tracking number for more information on your delivery.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can track your order by clicking the link in your order confirmation email.

Please note that it often takes our service carrier 24-48 hours to scan a package and update the tracking information within their system. Once your order has shipped, you should be able to see an update within 2 business days of shipment. Once your order has been filled and shipped, you will receive a notification with a unique tracking link.

MY TRACKING SHOWS DELIVERED, BUT MY ORDER HAS YET TO ARRIVE. WHAT CAN I DO?

If your order doesn’t arrive, please reach out to us at hello@ever-eden.com . We’ll ensure you get your products ASAP.

Ordering and Billing

HOW LONG WILL IT TAKE FOR MY ORDER TO PROCESS?

Once you have placed your order, please allow approximately 1-2 business days for processing. Orders placed by 9am EST would ship the following day.

CAN I CANCEL MY ORDER WITH YOU AFTER I'VE PLACED IT?

When you place an order on ever-eden.com, we begin processing the order immediately to make sure you get your delivery as speedily as possible. If you need to cancel or change an order once it's submitted, please reach to us within the same day at hello@ever-eden.com.

WHAT PAYMENT METHODS CAN I USE TO PAY FOR MY ORDER?

We currently accept Visa, MasterCard, American Express, JCB, Discover Card, Diner's Club, Shop Pay, Paypal, Amazon Pay, Apple Pay and Google Pay. When your credit card is authorized, funds are put on hold until the transaction is completed. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement).

Returns and exchanges

WHAT IS YOUR RETURN AND REFUND POLICY?

US:

Free returns - if you don’t enjoy your order from Evereden, please let us know at hello@ever-eden.com so that we can help you return it within 14 days of receipt. Don’t forget to include your order number. We will refund you in full to your original form of payment. Please note that expedited shipping fees are non-refundable.

International:

All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.

CAN I EXCHANGE A PRODUCT?

We don’t offer exchanges, unless an item is damaged, but we do accept free returns. Please see our refund and damaged item policy.

WHAT DO I DO IF I RECEIVE A DAMAGED ITEM IN MY ORDER?

If you receive a damaged item, please contact our customer experience team at hello@ever-eden.com to request a replacement order or a refund.

Products and Ingredients

WHAT IS "CLEAN" FAMILY SKINCARE CARE?

Each and every Evereden product is tested for safety and efficacy. Our products are carefully formulated and rigorously tested to be nontoxic and effective, gentle enough for your newborn child and safe for expecting mothers during pregnancy.  Our formulas are dermatologist developed, tested, and approved.

We also ban over 2000 potentially harmful ingredients.  Beyond harmful chemicals – phthalates, parabens, sulfates, formaldehyde-releasers – we also ban commonly used natural ingredients that are known to be allergens or skin sensitizers. Just because something is natural, that doesn’t mean it’s safe. Tea Tree and Lavender, for example, are common allergens, while Citrus oils have been shown to cause photosensitivity.

Learn More

ARE YOUR PRODUCTS SAFE TO USE DURING PREGNANCY?

Yes. Each and every Evereden product is tested for safety and efficacy, dermatologist developed, tested, and approved. And we have banned over 2000 potentially harmful ingredients that we’ll never use in any of our clean formulas.

Our products are certified by third-party scientific organizations, agencies and watchdog groups that have your best interest in mind.

WHAT MAKES EVEREDEN’S INGREDIENTS UNIQUE?

Our products use nutrient-dense, plant-based ingredients that are scientifically proven to be good for your family’s skin. We source the finest quality botanicals from around the world, like Sunflower Seed Oil from California, Kakadu Plum from Australia and Grapeseed Oil from Spain.  For more on our ingredients check out this page.  Learn more

WHY IS SUNFLOWER SEED OIL OUR FAVORITE INGREDIENT?

Sunflower Seed Oil is one of the most research backed ingredients in skincare, with hundreds of medical literature proving its ability in not only moisturizing, but also enhancing the skin’s barrier protection. Sunflower Seed Oil comes recommended by pediatric dermatologists and the World Health Organization and that’s why we use this ingredient in nearly all of our products. At Evereden, we incorporate cold pressed Sunflower Seed Oil that is carefully extracted rather than heat-processed, as it retains more of the natural nutrients.

WHERE DOES EVEREDEN MANUFACTURE ITS PRODUCTS?

All of our products are manufactured in the United States.

HOW ARE EVEREDEN PRODUCTS DIFFERENT FROM OTHER CHILDREN’S SKINCARE BRANDS?

Our visionary team of dermatologists lead our product development decisions every step of the way, from creating new products to ensuring they live up to our safety promise. As doctors, they have high standards. As moms, their standards are even higher. Learn more

Other

HOW CAN I SEND MY ORDER AS A GIFT?

When sending products as a gift, please enter the recipient’s address as the shipping address for your order. 
You can also add a gift message when before check-out.

DO YOU HAVE GIFT CARDS?

Yes, we offer eGift Cards. They're the perfect gift. Shop Now

HOW DO I REFER EVEREDEN TO MY FRIENDS?

Invite friends to try Evereden. They’ll get $5 off their first order you’ll get $5 after their first purchase. Refer Now

WHAT HAPPENS WHEN I SIGN UP FOR 10% OFF MY FIRST ORDER?

You’ll see your promo code immediately at sign up -  apply it to your first order with Evereden and save 10% off.

You’ll also be the first to know on new launches, events and special promotions. Sign up here

HOW CAN I GET IN TOUCH WITH EVEREDEN?

You can contact us at hello@ever-eden.com. We’re always happy to hear from you!

Contact Us

Whether you need help choosing the right product for you or your little one, need assistance with an order, or have a general question, ask away. We’ll be more than happy to help.

hello@ever-eden.com