FAQs

SHIPPING

WHERE DO YOU SHIP?

Evereden currently offers free shipping above $40 to the 48 contiguous states in the United States. We offer a $12 flat priority shipping rate to Puerto Rico, Alaska, and Hawaii.

We also ship to the following countries: (International shipping rates apply. Learn more)

Australia
Canada
United Kingdom
Japan
Malaysia
Mexico
New Zealand
Singapore

While we don’t yet ship everywhere internationally, help us bring Evereden around the world by contacting us at hello@ever-eden.com to let us know where you live and help us get to you sooner.

HOW MUCH IS SHIPPING?

United States:
Shipping in the U.S. above $40 is free! For orders below $40, shipping is $5 within the 48 contiguous states. We offer a $12 flat priority shipping rate to Puerto Rico, Alaska, and Hawaii. Please allow 1 to 2 business days for us to receive and process your order. Please note that in order to qualify for free shipping, your order must amount to $40 or above after any discount codes are applied and before taxes.

We also offer expedited shipping in the US, because sometimes you can wait and sometimes you can’t. 

Expedited (2-3 business days): $10
Rush (1-2 business days): $25
Please note that shipping to Hawaii, Alaska, PO Boxes, or a US Territory, expedited shipping may take additional time.

International:
Shipping rate is determined at checkout on our site based on the destination country.  

Standard Shipping Cost:
Australia: $20
Canada: $15
Great Britain: $15
Japan: $15
Mexico: $15
New Zealand: $15
Singapore: $15

Expedited Shipping Cost:
Australia: $45
Canada: $25
Great Britain: $35
Japan: $45
Malaysia: $45
Mexico: $35
Singapore: $45

WHEN WILL I GET MY PACKAGE?

United States:
We ship out all orders within one to two business days.
Within the United States, your package will arrive 3-7 calendar days after shipping. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico. If you purchase expedited shipping, your package will arrive two business days after it is shipped.

International:
For international shipping, all orders placed Monday to Friday by 12 pm EST will be shipped within 5 business days. International orders may be subject to delays due to customs clearance procedures in the destination country and local carrier delivery processing.

Average standard delivery estimates from the time of shipment are:
Australia: 12-15 days
Canada: 7-14 days
Great Britain: 8-10 days
Japan: 9-11 days
Mexico: 8-10 days
New Zealand: 12-15 days
Singapore: 11-14 days

Average expedited delivery estimates from the time of shipment are:
Australia: 2-5 days
Canada: 2-5 days
Great Britain: 2-5 days
Japan: 2-5 days
Malaysia: 5-7 days
Mexico: 2-5 days
Singapore: 2-5 days

Your order confirmation will include our best estimate of your package's arrival date.
*Special note: As a result of COVID-19 we may also experience slight additional delays in shipping and deliveries to normal average delivery times.

Once Evereden has delivered the merchandise to the carrier, purchaser assumes the risk of loss and title for the merchandise. Evereden will not be responsible for the loss or damage of an item(s).

Please contact hello@ever-eden.com if you have any questions prior to placing your order.

WHAT HAPPENS TO MY ORDER IF I'M NOT HOME WHEN IT ARRIVES?

Our packages don’t require signatures, so they can be delivered to your home even when you’re not there. Be sure to check your order tracking number for more information on your delivery.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can track your order by clicking the link in your order confirmation email.

Please note that it often takes our service carrier 24-48 hours to scan a package and update the tracking information within their system. Once your order has shipped, you should be able to see an update within 2 business days of shipment. Once your order has been filled and shipped, you will receive a notification with a unique tracking link.

MY TRACKING SHOWS DELIVERED, BUT MY ORDER HAS YET TO ARRIVE. WHAT CAN I DO?

If your order doesn’t arrive, please reach out to us at hello@ever-eden.com . We’ll ensure you get your products ASAP.

HOW DOES MY EVEREDEN ORDER COME PACKAGED?

Our packaging is highly giftable. We package our orders in our custom, recyclable shipper boxes and pad your order with craft paper to prevent any damage to your products. However, please note that if your order is in excess of 6 products, we may have to package your order in a larger, standard shipping box. This applies to both international and domestic orders.  

How does my Evereden Order come packaged when I order a gift bag?

For orders of 5 products or fewer, the products will be placed in the gift bag; for orders of 6 items or more, the gift bag will be placed in the shipper box along side the products.

HOW DOES MY EVEREDEN BUNDLE COME PACKAGED?

Gifts and bundles are also packaged in our giftable shipper box and you have the option to add a gift note at checkout. Please note that bundles do not come wrapped separately. If you order several bundles or a bundle together with other products, these will all come packaged together. Please also note that if your bundle order is in excess of 6 products, we may have to package your order in a larger, standard shipping box. This applies to both international and domestic orders.

Ordering and Billing

HOW LONG WILL IT TAKE FOR MY ORDER TO PROCESS?

Once you have placed your order, please allow approximately 1-2 business days for processing. Orders placed by 9am EST would ship the following day.

CAN I CANCEL MY ORDER WITH YOU AFTER I'VE PLACED IT?

When you place an order on ever-eden.com, we begin processing the order immediately to make sure you get your delivery as speedily as possible. If you need to cancel or change an order once it's submitted, please reach to us within the same day at hello@ever-eden.com.

WHAT PAYMENT METHODS CAN I USE TO PAY FOR MY ORDER?

We currently accept Visa, MasterCard, American Express, JCB, Discover Card, Diner's Club, Shop Pay, Paypal, Amazon Pay, Apple Pay and Google Pay. When your credit card is authorized, funds are put on hold until the transaction is completed. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement).

Returns and exchanges

WHAT IS YOUR RETURN AND REFUND POLICY?

US:

Free returns - if you don’t enjoy your order from Evereden, please let us know at hello@ever-eden.com so that we can help you return it within 14 days of receipt. Don’t forget to include your order number. We will refund you in full to your original form of payment. Please note that expedited shipping fees are non-refundable.

International:

All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.

CAN I EXCHANGE A PRODUCT?

We don’t offer exchanges, unless an item is damaged, but we do accept free returns. Please see our refund and damaged item policy.

WHAT DO I DO IF I RECEIVE A DAMAGED ITEM IN MY ORDER?

If you receive a damaged item, please contact our customer experience team at hello@ever-eden.com to request a replacement order or a refund.

Will my refund be affected if I use a discount code in my order?

Discounted amounts will not be refunded when items are returned as they have NO CASH value. This means, if you apply a discount code to your order, the value amount will be deducted from your refund if items are returned.

Please be sure to check discount code details before purchasing or returning items.

Can I reuse my discount code if I decide to return or cancel my order?

If the discount code is limited to one use per customer, the discount code itself cannot be reused after you return or cancel your order. Contact us at hello@ever-eden.com to request a replacement code if you still meet the terms and conditions of the discount code.

If the discount code is not limited to one use per customer, the discount code can be reused after you return or cancel your order, as long as you still meet the terms and conditions of the discount code.

Please note that some discount codes are time limited. If you return your order, you cannot not receive a replacement code for promotions that have passed.

Contact us at hello@ever-eden.com if you have any questions.

Sales, Promotions & Discount Codes

Are there any sales and promotions going on now?

For a limited time only, receive a free Mini Baby Shampoo & Body Wash with a purchase of Nourishing Baby Face Cream and Fragrance-Free  Baby Moisturizing Lotion. No code needed, simply add both products to cart to unlock your free Mini Baby Shampoo & Body Wash.

Not combinable with any other offer, promotion or promo code.

We may periodically share discount codes across various channels, including email, social media and our website. The best way to stay up to date on new product launches, events, and special promotions is to subscribe to our newsletter and follow us on social media. You can subscribe to the newsletter at the bottom of the page or Sign Up Here!

Follow us on Instagram: @everedenbrand

How do I add a discount code to my order?

Discount codes can be applied during checkout in the “Add a discount code or a gift card” section. If the discount code is valid, you will see the discount reflected in the order total. If the code is invalid, an error message will display.

Can I combine discount codes?

No. Only one discount code can be applied to an order unless otherwise noted.

Can I redeem a discount code on an order that I placed previously?

No. Discount codes must be redeemed at checkout online. They cannot be applied retroactively to previous purchases or existing open orders.

What if my discount code is expired?

We are sorry to hear you missed the time frame for your promotion. We cannot redeem expired discount codes but we encourage you to keep an eye on your email for upcoming promotions.

Is the welcome discount code valid for new email subscribers only?

Yes! Our welcome discount is for new email subscribers only and can be used once per customer. If we find any abuse of the discount with multiple email addresses, we will not deduct the discount from your order. 

Why isn’t my discount code working?

· Your discount code may have expired.
· You may only use one discount code per order.
· Some discount codes apply only to a specific product or exclude specific products.
· Some discount codes may require a minimum purchase.
Please see the information provided with your discount code for details.
If the above exceptions do not cover the discount code you wish to use, contact us at hello@ever-eden.com.

Products and Ingredients

What is Evereden’s mission?

Evereden sets a new standard in skincare that nourishes, nurtures, and protects the skin of our families today for the healthiest future tomorrow. Evereden is a premium and clean family skincare brand that empowers families globally to live their healthiest and happiest lives. Our formulas for families are exceedingly safe, yes—but they don’t stop there. They nourish, nurture, and give skin everything it needs to reach its full potential during all stages of parenthood, pre, during and post pregnancy. Our products give you and your loved ones what you need in all phases of your family's journey.

WHAT IS "CLEAN" FAMILY SKIN CARE?

Each and every Evereden product is tested for safety and efficacy. Our products are carefully formulated and rigorously tested to be nontoxic and effective, gentle enough for your newborn child and safe for expecting mothers during pregnancy.  Our formulas are dermatologist developed, tested, and approved to ensure the healthiest futures for you and your family.

We also ban over 2000 potentially harmful ingredients.  Beyond harmful chemicals – phthalates, parabens, sulfates, formaldehyde-releasers – we also ban commonly used natural ingredients that are known to be allergens or skin sensitizers. Just because something is natural, that doesn’t mean it’s safe. Tea Tree and Lavender, for example, are common allergens, while Citrus oils have been shown to cause photosensitivity.

Learn More

ARE YOUR PRODUCTS SAFE TO USE DURING PREGNANCY?

Yes. Each and every Evereden product is tested for safety and efficacy, dermatologist developed, tested, and approved. And we have banned over 2000 potentially harmful ingredients that we’ll never use in any of our clean formulas.

Our products are certified by third-party scientific organizations, agencies and watchdog groups that have your best interest in mind.

WHAT MAKES EVEREDEN’S INGREDIENTS UNIQUE?

Our products use nutrient-dense, plant-based ingredients that are scientifically proven to be good for your family’s skin. We source the finest quality botanicals from around the world, like Sunflower Seed Oil from California, Kakadu Plum from Australia and Grapeseed Oil from Spain.  For more on our ingredients check out this page.  Learn more

WHY IS SUNFLOWER SEED OIL OUR FAVORITE INGREDIENT?

Sunflower Seed Oil is one of the most research backed ingredients in skincare, with hundreds of medical literature proving its ability in not only moisturizing, but also enhancing the skin’s barrier protection. Sunflower Seed Oil comes recommended by pediatric dermatologists and the World Health Organization and that’s why we use this ingredient in nearly all of our products. At Evereden, we incorporate cold pressed Sunflower Seed Oil that is carefully extracted rather than heat-processed, as it retains more of the natural nutrients.

WHERE DOES EVEREDEN MANUFACTURE ITS PRODUCTS?

All of our products are manufactured in the United States.

HOW ARE EVEREDEN PRODUCTS DIFFERENT FROM OTHER CHILDREN’S SKINCARE BRANDS?

Evereden is the next generation in family skincare led by Moms in Medicine™. Our visionary team of Harvard and Stanford dermatologists lead our product development decisions every step of the way. By creating new products and ensuring they live up to our safety promise, they’re disrupting the world of global skin care. As doctors, they have high standards. As moms, their standards are even higher. Learn more

Other

Where to Buy?

In the US, Evereden can be found on Amazon.com and the Tot. We are also available in select Erewhon retail locations.

HOW CAN I SEND MY ORDER AS A GIFT?

When sending products as a gift, please enter the recipient’s name, address, and cell phone number in the Shipping address section of check-out for your order.
You can also add a gift message when before check-out.

DO YOU HAVE GIFT CARDS?

Yes, we offer eGift Cards. They're the perfect gift. Shop Now

HOW DO I REFER EVEREDEN TO MY FRIENDS?

Invite friends to try Evereden. They’ll get $5 off their first order you’ll get $5 after their first purchase. Refer Now

WHAT HAPPENS WHEN I SIGN UP FOR 10% OFF MY FIRST ORDER?

You’ll see your promo code immediately at sign up -  apply it to your first order with Evereden and save 10% off.

You’ll also be the first to know on new launches, events and special promotions. Sign up here

HOW CAN I GET IN TOUCH WITH EVEREDEN?

You can contact us at hello@ever-eden.com. We’re always happy to hear from you!

Contact Us

Whether you need help choosing the right product for you or your little one, need assistance with an order, or have a general question, ask away. We’ll be more than happy to help.

hello@ever-eden.com