What is your return and refund policy?

United States:

Free returns. If your Evereden order isn’t quite right, start a return through our returns portal within 14 days of delivery. Just enter your order number and email to get started, and we’ll send a prepaid return label.

Once your return is received, we’ll refund you in full to your original form of payment. Expedited shipping fees are non-refundable.

International:
All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.

Can I exchange a product?

We don’t offer exchanges, unless an item is damaged, but we do accept free returns. Please see our refund and damaged item policy. Start a return here. 

What do I do if I receive a damaged item in my order?

If you receive a damaged item, please contact our customer experience team at support@ever-eden.com to request a replacement order or a refund.